Grievance Redressal Procedure

At TMIBASL, we are committed to serve our customers to their satisfaction by providing fast, fair and friendly services at all times

Step 1

For lodging a complaint contact us @

18002090060

here2help@tmibasl.com

After ascertaining the matter, we will share our response with a suitable resolution. In case the resolution is likely to take longer time, we will share regular updates on the status of your complaint.

Step 2

In case your concerns remain unaddressed for more than 7 days, you may escalate the matter to our Compliance Officer at the address mentioned below:

Compliance Officer : Tata Motors Insurance Broking And Advisory Services Limited, 1st Floor, AFL House, Lok Bharati Complex, Marol Maroshi Road, Andheri East, Mumbai - 400059. Maharashtra

For lodging a complaint, email us at our customer service desk

compliance@tmibasl.com

In case you do not revert for any further clarification within 2 weeks of the complaint resolution date, we shall treat the complaint as closed at our end.

Step 3

In case if you are not satisfied with the decision/ resolution to the complaint, you may approach our Principal Officer at the address mentioned below:
Principal Officer

Tata Motors Insurance Broking And Advisory Services Limited, 1st Floor, AFL House, Lok Bharati Complex, Marol Maroshi Road, Andheri East, Mumbai - 400059. Maharashtra

Write to our Principal officer if your complaint is not resolved -

PO_tmibasl@tmibasl.com